Refund Policy
Billing & Refunds
Last updated: July 7, 2026
General policy
We want you to be confident in your purchase. If you believe a charge was made in error or you were unable to use the service as intended, contact us and we will review your case promptly.
Eligibility window
- Refund requests should be submitted within 7 days of the charge date.
- Requests after 7 days may still be reviewed for exceptional cases (billing errors, duplicate charges, service access failure).
Non-refundable situations
- Partial use of a billing period after substantial platform usage.
- Delays caused by missing account details or failure to follow onboarding steps after successful payment.
- Policy abuse, repeated chargeback behavior, or terms violations.
How to request a refund
Send your request through the contact page or support email with:
- Account email used at checkout
- Payment date and amount
- Reason for refund request
Processing time
Approved refunds are typically processed within 5-10 business days, depending on your payment method and bank.
Subscription renewals
To avoid future charges, cancel your subscription before the next renewal date through billing settings or support. Cancellation stops future renewals but does not automatically refund past charges.