What is Neuronovels?
Neuronovels is an AI-powered reading platform for learners, parents, and teachers. It provides adaptive lessons, progress tracking, and classroom workflows across Lito-Literacy and Proficientme.
Frequently Asked Questions
Help & Answers
Common questions about accounts, billing, classroom access, and support.
Who can create accounts?
Parents, teachers, and independent learners can create accounts. Classroom-managed students are often provisioned by their teacher and may use teacher-managed sign-in flows.
How does billing work?
Paid access is handled through Stripe. Depending on your plan and account type, billing can be recurring and managed from the billing section of your account settings.
Do teachers get a pilot period?
Yes. Teachers may receive a 1-month pilot path (with platform-specific limits) based on your current access program and admin approval flow.
How do I cancel or change my plan?
Use the billing area in account settings to open billing tools, or contact support for manual assistance. Account-level access changes may require admin review for school plans.
How can I request a refund?
Please review our Refund Policy for eligibility and timelines, then contact support with your account email and payment reference so we can process your request quickly.
Is my learner data private?
Yes. We apply safeguards to protect personal and learning data. For full details, see our Privacy Policy.
How do I get support?
Use the contact page for technical, billing, and account support. Include your account email and a short description of the issue for faster help.